Mortgage company. Assholes.
Late charge after telling me there would be no late charge. SInce the payment didn't include the extra $30 late fee, it's not processed, it's held, and it will show up as a 30-day late payment.
I spent an hour on the phone trying to get it straightened out, only to be told that "I am not authorized" despite having sent THREE letters of authorization.
Monday will bring me to the Better Business Bureau-- of which they are not a member. Also quite possibly the New Jersey state department of banking.