?

Log in

No account? Create an account

Previous Entry | Next Entry

Qwest must die.


Qwest's billing policy: they reserve the right to disconnect any service at any time after the billing due date without notice.

We were 2 weeks late. They physically disconnected the DSL. They didn't disable it, which would allow it to be re-enabled within 24 hours, they physically disconnected the DSL connection from the wires. End result is seven days minimum, and $100 for re-connecting it.

How I found this out: paying the bill. By phone.

Me: I'd like to get my DSL service re-connected.
QwestRep1: We show a current past due balance of $xx.xx. Can you pay this today?
Me: Will it get my DSL reconnected?
QwestRep1: Yes, we should be able to reconnect you within 24 hours.
Me: Great. (pays bill.)
QwestRep1: Hold on while I connect you to someone to take your order information.
[Error: Irreparable invalid markup ('<click.>') in entry. Owner must fix manually. Raw contents below.]

<lj-cut text="customer circus">
Qwest's billing policy: they reserve the right to disconnect any service at any time after the billing due date without notice.

We were 2 weeks late. They physically disconnected the DSL. They didn't <i>disable</i> it, which would allow it to be re-enabled within 24 hours, they <u>physically</u> disconnected the DSL connection from the wires. End result is seven days minimum, and $100 for re-connecting it.

How I found this out: paying the bill. By phone.

Me: I'd like to get my DSL service re-connected.
QwestRep1: We show a current past due balance of $xx.xx. Can you pay this today?
Me: Will it get my DSL reconnected?
QwestRep1: Yes, we should be able to reconnect you within 24 hours.
Me: Great. (pays bill.)
QwestRep1: Hold on while I connect you to someone to take your order information. <click.>
Me: (order information?)
QwestRep2: (verifies I am who I say I am, gets phone service questions like Call Waiting, etc.)
Me: I don't want anything on the line other than my DSL service restored.
QwestRep2: Okay, hang on a minute.
Me: (waits)
QwestRep2: Okay, we have everything in place. Your DSL service should be restored by June 5th.
Me: Excuse me?
QwestRep2: Since they disconnected the service, we had to go through the reorder process. It takes a week.

Bear in mind, the regular phone service wasn't disconnected, just the DSL.

Yeah, I know, pay the bill. Bite me, responsibility boy.

We've been under a major cash crunch, and are just now starting to come out from under it. We haven't shirked on bills, we haven't declared bankruptcy, and we've been keeping in contact with creditors to keep them apprised of the money situation. And most of them have been quite reasonable and understanding, a couple have even been exceptional. Our credit union is one. They have been majorly flexible in our car payments. Visi.com is another. They have bent over backwards to keep us in operation despite late payments. I highly recommend visi.

Qwest does not fit in that category. If Qwest was a person, Qwest would be an asshole.

I have a history with Qwest, and their so-called "customer service", which is neither. This is the same Qwest who told me that I couldn't get DSL despite having had DSL, and told me to get a cable modem.
</lj-cut>

Latest Month

April 2012
S M T W T F S
1234567
891011121314
15161718192021
22232425262728
2930     

Tags

Powered by LiveJournal.com
Designed by Tiffany Chow