Tanya didn't call me back "within the hour". I just called, two days later.
They. Can't. Find. The. File.
"Tuesday at the latest."
Appatrently, "the file" is still located at the Bloomington office, which is closed. It's been closed for about a year now. And apparently having someone actually go to the bloomington office and get the file is a task somewhat equivalent to getting some of the old control rods from Chernobyl.